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FAQs

 

1   How do I place my order?

2   How long will it take to receive my order?

3   Help! I'm in a rush for my order!

4   Payment

5   Delivery

6   Placing an order from outside the United Kingdom

7   What are your Postal (Shipping) Charges?

8   Returns and Refunds Policy

9   Privacy policy

10  Do you have a shop?

11  Do you have a catalogue?

12  Do You Offer Samples?

 

 

 

 

1.  How Do I Place My Order?

  

Ordering from us couldn't be simpler!  The only hard part should be trying to choose from the huge range of products we offer!

 

Please do contact us if you need any help making your decision.  Once you've made up your mind, simply click on your chosen item and select the quantity you require.

 

If you have something specific you need to ask or let us know, please just complete the Special Requirements box.

  

 

2.  How Long Will It Take To Receive My Order?

  

Most of our stock items are despatched same day,  at the max within 1-3 working days.  In the event of an item being out of stock, we will endeavour to have it with you within 14 days.  Where this is not possible we will contact you to advise you of this.  If you are on a tight deadline and need your item in a hurry, please e-mail us to verify the delivery timeframe and we'll do our best to help.

  

 

3.  Help! I'm in a rush for my order!

  

First of all don't panic!  We'll always help out where we possibly can.  Contact us asap and we'll provide a rush service and arrange an express next day courier for you.

  

 

4.  Payment

  

Payments are processed using Paypal.  Don't worry if you haven't got an account, you can pay securely using your visa or debit card without an account and it only takes a moment.  The Paypal pages will guide you through step by step.  Paypal provide a 24 hour secure server thus ensuring all your payment information is encrypted and protected.  If you'd rather not pay online, simply contact us and we'll arrange for payment by cheque.

 

 

5.  Delivery

 

No-one at home to receive your order?  Make life easy for yourself and enter your work address or a neighbour's in the alternative delivery section.  Due to the wide variation in products we supply, we will select the best means of delivery for your particular order.

  

 

6.  Placing An Order From Outside The UK

  

Bobs Supplies welcome international orders.  Once you have chosen the items you wish to purchase, you can contact us for an exact shipping cost.  We'll calculate this for you based on weight & destination.

  

Taxes, Duties & Brokerage Charges

We are not responsible for any duties or taxes associated with your shipment. Any applicable taxes, surcharges, VAT fees, import duty or brokerage charges on imported goods must be paid for by the customer.  If you have questions regarding this, please contact your local taxation department.

  

 

7. What are your Postal (Shipping) Charges?

 

Due to the volumes of orders we handle, we operate a flat rate charge of 3.95 including VAT for the majority of all UK mainland orders.  This has the benefit of speeding up order processing (especially during peak periods).

 

**We also have an option for lightweight items which will fit in an envelope and are charged at 0.90.  Our bulky items are clearly marked and these are charged at a flat rate of 12.

 

The charge is worked out as an "average" of what it costs us to send out all orders and covers our basic expenses including VAT and is still, we believe, a very reasonable charge. If you feel unsure in any way about your postal charge, please do get in touch and we'll work out a cost based on your exact order.

 

We pride ourselves on taking personal care of your orders to ensure your shopping experience with us is honest, friendly and above all, that you have a positive shopping experience and come back again!

 

 

8. Returns and Refunds Policy

 

We want you to feel confident about shopping with Bobs Supplies and to be totally satisfied with your purchase.  If you have a problem we want to help resolve that for you.  All of our products come with a 7 day no quibble guarantee, with the exception of custom designed items.

 

To keep our customers satisfied, returns are a simple and easy process.  If you have a query or a problem with your order, please notify us as soon as possible and we will advise you how to proceed.  If the item is either faulty or damaged please contact us and we will arrange for a replacement or refund.

 

If after receiving your order you are not satisfied with the product, simply email us within 7 days to request a return authorisation (RA) number and return the item for a refund, replacement or exchange less delivery charges.  All Returns must have an RA number posted clearly on the outside of the return package or box.  All custom designed products are non-returnable or refundable.  In addition, under the Consumer Protection Distance Selling Regulations you may cancel your order for any reason within 7 Days of ordering.

 

We will accept authorised returns as long as the items are unused and securely wrapped in the original packaging. We will gladly offer you either an exchange or refund (excluding any postage & merchant service fees) providing goods have been returned within 7 days of receipt and arrive back with us in perfect, saleable condition in their original packaging.  Please return items to us using registered (signed for) delivery or ask for proof of postage, both available at your post office, please remember to keep any receipts.  For your protection, we suggest customers use a trackable courier company for items over the value of 39.  For heavier items please call us to arrange collection.

 

If an order needs to be returned due to damage during transit, we need to be contacted within 3 business days of receipt of the merchandise to obtain a return authorisation so that we can immediately file a damage claim with the courier.  We can offer an exchange for the correct product or a full refund.

  

 

9. Privacy Policy

  

Bobs Supplies is committed to protecting the privacy of our customers and using information responsibly.  Please be assured that we respect your privacy and any information we collect form you is used to communicate with you and is never sold or disclosed to outside third parties.

  

 

10. Do You Have A Shop?

  

All of our products are to be found in our online web store.  We do not have a physical shop.

  

 

11. Do You Have A Catalogue?

  

We like to think of ourselves as being pretty up to the minute!  So with new product lines being added all the time, we simply couldn't keep a paper catalogue up to date.  Instead you will find a wide range of top quality products which are continually updated to provide you with plenty of variety and inspiration!

 

 

12 Do You Offer Samples?

Many of our items can be purchased in one unit quantities if you are interested in seeing a sample prior to placing a larger order.  Simply add one item to your shopping cart and proceed to checkout to place your sample order.